Return and Refund Policy
At Oarebluekitchen, customer satisfaction is very important to us.
If something isn’t quite right with your order, our support team is here to make the process simple and smooth.
1. Return Eligibility & Timeframe
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible:
- The item must be unused and in the same condition as received
- All original packaging and tags must be included
- Proof of purchase (order confirmation or receipt) is required
2. How to Start a Return
To request a return, please contact us at:
If your request is approved:
- We will provide a return shipping label
- You will receive instructions on how and where to send your item
Important:
Items sent back without prior authorization will not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives:
- Damaged
- Defective
- Incorrect
Contact us immediately at:
We will review the issue and resolve it as quickly as possible.
4. Exceptions / Non-Returnable Items
The following items cannot be returned:
- Custom or personalized products
- Personal care or hygiene items
- Hazardous materials, flammable liquids, or gases
- Original shipping fees paid at checkout
We also do not accept returns for:
- Sale or clearance items
- Gift cards
If you are unsure, please contact us before submitting a request.
5. Exchanges
We currently do not offer direct exchanges.
If you would like a different item:
- Request and complete a return (once approved)
- Place a new order separately
This ensures faster processing.
6. European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Returned items must:
- Be unused and in original condition
- Include original packaging and tags
- Include proof of purchase
7. Refunds
Once we receive and inspect your return:
- We will notify you if your refund is approved or rejected
- Approved refunds will be issued to your original payment method within 10 business days
Please Note:
Banks or card providers may require additional time.
If 15 business days have passed after approval, contact us at:
8. Refused Shipments & Dispute Resolution
If you need to cancel an order or request a refund, please contact us first:
Please do not initiate a chargeback before contacting us, as this may delay resolution.
We are committed to resolving issues quickly and fairly.
9. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank
If the issue persists, reach out to us:
10. Return Address
A return label provided by us is required before sending any items.
Return Address:
HONG KONG BYSEA LIMITED
Room 802, 8th Floor
On Tin Centre
1 Shuangxi Street
San Po Kong
Hong Kong
Thank you for choosing Oarebluekitchen —
bringing practical kitchen tools designed to make everyday cooking easier and more enjoyable.